UpSkill is a recruitment agency ready to go the extra mile in order to help candidates find the best possible job opportunity. Our team of experts is well-versed and experienced in consulting and providing long-term HR support. We believe that being friendly is the best policy, and that’s why we are eager to help you through the whole lifecycle of recruitment. Our team comes with 15 years of recruitment experience behind its back. At any given moment, we can offer multiple opportunities from different companies in need of a wide variety of talent. If you are interested in starting a new job, we will present you with multiple opportunities, will be there to answer all your questions, help you prepare for interviews and tests, provide essential feedback and even guide and support you through the process of recruitment all the way up to the first day at your new job.

Our current client is one of the leading global BPO companies with multiple offices across Europe. On their behalf, we are looking for a Customer Care Specialist with Dutch and English who would be willing to join their team. If you are curious about this exciting opportunity, then this might be the chance you have been waiting for!

Responsibilities:

- Handle incoming contacts over email, phone, or live chat;

• Provide a fast, complete and friendly answer aligned;
• Always maintain a high level of professionalism;
• Demonstrate diplomacy and professionalism when handling escalated cases;
• Daily check on the relevant updates regarding our product and procedures.

Requirements:

• Advanced level of Dutch and English;
• Completed high school diploma;
• Full-time availability;
• Excellent communication skills;
• Strong logical thinking and problem-solving abilities;
• Ability to multitask and work with a sense of urgency;
• Positive, solution-oriented mindset;
• Ability to understand and empathize with customer concerns.

The company offers:

• Competitive base salary;
• Unlimited bonuses and referral rewards;
• Additional health insurance + dental package;
• Monthly performance bonus after the 3rd month;
• Above-standard social benefits;
• Food vouchers;
• Transportation allowance;
• Multisport card;
• Productivity bonuses;
• Fully paid training.

If you meet the above-mentioned criteria, don’t hesitate to apply! We welcome the opportunity to learn more about you! Please send your CV in English. Please note that only short-listed candidates will be contacted. License No.2826. We will treat your application with full confidentiality!