At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – one of the biggest providers of digital solutions, AI automation, and customer experience services, helping global brands deliver top digital experiences in fintech, high-tech, tourism, and gaming, we are looking for – Customer Support Specialist in Financial Technology with Norwegian or Danish and English (Part-time or Full-time).

Key Responsibilities:

• Provide excellent customer support via email, chat, and phone;
• Address customer inquiries and resolve issues related to our products and services;
• Troubleshoot and guide customers through technical challenges;
• Ensure customer satisfaction and follow up on open cases;
• Collaborate with the product and technical teams to relay feedback and improvements;
• Maintain a positive, friendly, and professional tone in all communications.

Requirements:

• Fluent in Norwegian or Danish and English (both spoken and written);
• Previous experience in customer support or a similar role (preferably in a tech or fintech

environment);

• Strong problem-solving skills and attention to detail;
• Excellent communication skills and ability to explain complex issues in a simple way;
• Ability to work independently and manage time effectively;
• Flexible and adaptable, willing to work in different shifts to meet customer needs.

What our client offer:

• Competitive salary and benefits package;

*Flexible options available for part-time or full-time positions;

• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).