**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

We are looking for a reliable and motivated Customer Support Specialist with excellent English and communication skills. If you enjoy helping people, solving problems, and providing a great customer experience, this role is a great fit.

What you will do on this role:

• Provide professional customer support via email, chat, and phone
• Assist customers with general inquiries and basic troubleshooting
• Accurately log and track customer interactions in the system
• Follow internal procedures and escalate issues when necessary
• Maintain a positive, empathetic, and patient attitude toward customers
• Collaborate with other team members to ensure smooth support coverage

What skills are needed:

• Excellent written and spoken English
• Strong communication and problem-solving skills
• Ability to remain calm and professional under pressure
• Willingness to work late and night shifts
• Basic computer literacy and ability to learn new tools quickly
• Customer-oriented mindset and attention to detail

What we offer:

• An attractive remuneration. Referral bonuses.
• Fixed working days: Monday-Friday, 15:00-00:00 during training period.
• Hybrid work model after probation period.
• Full training provided.
• Digital food vouchers.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, and personal and professional development.
• Permanent employment; full-time.