Tradu is a new multi-asset global trading platform and is part of the Stratos group of companies. Tradu, built by traders for traders, provides the most sophisticated traders with a serious platform that allows them to move easily between asset classes such as stocks, CFDs and crypto, depending on the regulations that govern the trader’s market.

At Tradu, we believe that talent knows no borders. We are a team of 650+ multilingual people around the globe. Our commitment to diversity, inclusion, and innovation extends across continents, creating a dynamic blend of skills and experiences that drives our success.

The Representative is a front end, 24/5 client servicing position responsible for the maintenance and servicing of Institutional and VIP clients. The team directly supports Institutional Sales and liaise between all departments and business functions to expedite client inquires and requests.

What will you be doing?

• Provide clients with best-in-class, white-glove service on phone and email
• Obtain in-depth knowledge of our products and services to intelligently and efficiently address client inquiries
• Assist in gathering the necessary documentation required for any regulatory/compliance needs and due diligence procedures
• Manage a variety of cases such as trade/pricing issues, bridge integrations, FIX API connection issues with utmost professionalism
• Monitor and create various data sheets for informational and record keeping purposes and present to key stakeholders
• Participate in variety of Marketing, Compliance and/or Informational outreach campaigns through phone or emails

What you need to possess:

• Must have strong verbal and written communication skills in English
• Able to cover 3 different shifts - 9am-6pm, 4pm-12am and 12am-8am. And also willing to be flexible to meet market related coverage
• High customer service orientation.
• Natural curiosity and feeling the need of getting to the bottom of an issue and quick to learn
• High energy to be able to deliver on multiple fronts at a time in a very fast moving environment

What is good to possess:

• Basic understanding of the financial markets and being good with numbers
• Sales or Customer Service experience
• Excel knowledge on an intermediate level

Hours: 40 hours/week - Monday to Friday. Hybrid: 3 days in-office. Shifts based on weekly rotation: 9am-6pm, 4pm-12am and 12am-8am.

Contract type: Labor contract with Stratos Support EAD

If you are interested in this position, please send us your CV in English.

Only short-listed candidates will be contacted for an interview.