At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Customer Support Representative for an Innovative Product with Slovak and English.

Responsibilities:

• Provide professional customer support via chat, email, and phone;
• Assist customers with troubleshooting and product-related inquiries;
• Maintain accurate and detailed records of customer interactions;
• Collaborate with internal teams to resolve customer issues effectively;
• Ensure a high level of customer satisfaction by following company guidelines;
• Stay up to date with product updates and company policies.

Qualifications:

• Slovak speaker with very good English skills;
• Previous experience in customer support or a related field is a plus;
• Excellent communication and problem-solving skills;
• Ability to work in rotating shifts and handle multiple tasks efficiently;
• Tech-savvy with basic troubleshooting skills is a plus;
• A proactive and customer-oriented mindset.

Our client offer:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).