Пълно описание
**All interviews will be conducted remotely (online or by phone).
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Our partner is a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.
As a Customer Support Expert, you will be the first point of contact for our partner’s clients, ensuring a seamless experience and providing exceptional support. You will help users navigate the platform, resolve inquiries, and contribute to building strong relationships that enhance engagement and satisfaction.
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Our partner is a French community management and engagement platform used in 25 countries worldwide. It helps organizations create, manage, and grow fully branded private communities with features that enhance cultural identity, boost engagement, promote networking, and support revenue generation. Trusted by leading global institutions, the all-in-one solution fosters knowledge sharing, strategic alignment, and a sense of belonging. It transforms simple connections into vibrant learning communities for educational institutions and enhances member experiences in associations, driving shared interests and positive social impact.
As a Customer Support Expert, you will be the first point of contact for our partner’s clients, ensuring a seamless experience and providing exceptional support. You will help users navigate the platform, resolve inquiries, and contribute to building strong relationships that enhance engagement and satisfaction.
YOUR ROLE :
- Provide timely and professional support to customers via mail.
- Assist clients with platform navigation, troubleshooting, and feature explanations.
- Collaborate with internal teams to escalate and resolve complex issues.
- Contribute to continuous improvement by identifying recurring issues and suggesting solutions.
- Ensure a positive customer experience that reflects the brand’s values.
- Fluency in English (C1).
- 2+ years of experience in a Customer Support role.
- Prior experience in a start-up environment would be considered as an advantage.
- Excellent soft skills with a customer-focused mindset, strong collaboration, and interpersonal abilities.
- Strong analytical skills and a proactive approach to process optimization.
- Detail-oriented and highly organized, with the ability to work both independently and collaboratively in a team environment.
- Technically oriented with the ability to quickly learn and navigate web-based platforms and tools.
- An attractive remuneration. Referral bonuses.
- Fixed working hours (Monday-Friday, 17:00-02:00).
- 20 days of paid leave per year + 2 days off for volunteering
- Digital food vouchers.
- Full training provided.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, personal, and professional development.
- Permanent employment; full-time.