Customer Support Agent with French and English - emails and chat
- Пълно работно време
- Постоянна работа
- Подходяща и за студенти
- Подходяща и за кандидати с малък или без опит
Пълно описание
Customer Support Agent with French and English - emails and chat
About Us:
Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.
Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.
What We’re Looking For:
We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.
1. CV Screening: We’ll review your resume to ensure it meets our job requirements.
2. Phone Conversation: If selected, you’ll have a friendly 15-minute call to discuss the role, shifts, your motivation, salary expectations, and availability.
3. Assignment: Following the call, you’ll receive a small assignment to complete.
4. Online Interview: A 50-60 minute Zoom call with the Team Leader and Manager of Customer Success, including an interview and a critical thinking live test. Don’t worry, no preparation is needed for the test.
5. On-site Meeting: The final step is an on-site meeting in our Sofia office with the Head of Customer Support.
Join us and become a part of a vibrant team where your skills and passion can make a real impact!
Benefits:
Facilities - Gym, Video games, fully stocked kitchen, recreation area, standing desks, ping pong table, jago football table
Social events - End of the year party, summer teambuilding, annual team days, event calendar with many social gatherings
Goodies - Tickets to games of our sponsered teams, Digital food vouchers, Multisport and Coolfit card, Additional health insurance with dental care, 50% subsidized annual public transport card, bring a friend program, birthday gift
About Us:
Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family, considered as the operations center of the group.
Our Sofia office, located in the modern Capital Fort Building, houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.
What We’re Looking For:
We seek enthusiastic team players who are smart, curious, and self-driven, eager to contribute to a product used by thousands worldwide.
Job Responsibilities:
- Provide information about our financial instruments and services.
- Respond to customer requests regarding installation, registration, and software operations.
- Offer support for technical, trading, and financial issues through email and chat.
- Verify request details with customers.
- Research and resolve queries to ensure complete customer satisfaction.
- Follow up to ensure successful resolution of each case.
- Fluency in French and English.
- Good computer literacy and typing skills.
- Strong analytical and problem-solving abilities.
- Ability to prioritize tasks and work with minimal supervision.
- Customer service experience is a plus.
- Willingness to work in shifts.
- Excellent opportunities for professional and personal development in a fast-growing company.
- Comprehensive training programs.
- Competitive remuneration package.
- Outstanding working conditions.
- A cooperative team environment.
- A flexible hybrid work model: three days in the office and two days from home.
1. CV Screening: We’ll review your resume to ensure it meets our job requirements.
2. Phone Conversation: If selected, you’ll have a friendly 15-minute call to discuss the role, shifts, your motivation, salary expectations, and availability.
3. Assignment: Following the call, you’ll receive a small assignment to complete.
4. Online Interview: A 50-60 minute Zoom call with the Team Leader and Manager of Customer Success, including an interview and a critical thinking live test. Don’t worry, no preparation is needed for the test.
5. On-site Meeting: The final step is an on-site meeting in our Sofia office with the Head of Customer Support.
Join us and become a part of a vibrant team where your skills and passion can make a real impact!
Benefits:
Facilities - Gym, Video games, fully stocked kitchen, recreation area, standing desks, ping pong table, jago football table
Social events - End of the year party, summer teambuilding, annual team days, event calendar with many social gatherings
Goodies - Tickets to games of our sponsered teams, Digital food vouchers, Multisport and Coolfit card, Additional health insurance with dental care, 50% subsidized annual public transport card, bring a friend program, birthday gift