Customer Support Agent with Arabic language - email and chat

Plus500 is a successful global software company which offers a leading CFD trading platform. The company is public listed at the London Stock Exchange since 2013. The Group enables retail customers to trade CFDs in more than 50 countries and in more than 2,100 different underlying global financial instruments comprising equities, ETFs, foreign exchange, indices, options and commodities.

Job Definition:

• Provide information about financial instruments and services of the company;
• Respond to customer requests for installation, registration and regular operations with client’s software;
• Provide support regarding technical, trading and financial issues to customers queries by email and chat;
• Verify the request details with the customer;
• Research and answer questions and solve problems for a complete customer’s satisfaction;
• Follow up on the successful completion of each case;

Requirements:

• Very Good level in Arabic language;
• Fluency in English language;
• Good computer literacy;
• Excellent typing skills;
• Excellent literacy;
• Analytical and problem-solving skills;
• Ability to prioritise tasks and work with minimal supervision;
• Ability to work in Bulgaria;
• Financial/Economic background or education will be considered as an advantage.
• Customer service experience will be considered as an advantage.

Our offer:

• Great opportunity for professional and personal development within a fast growing company;
• Extensive training programs;
• Competitive remuneration package;
• Excellent working conditions;
• Cooperative team environment;

Benefits:

Facilities - Gym, Video games, fully stocked kitchen, recreation area, standing desks, ping pong table, jago football table

Social events - End of the year party, summer teambuilding, annual team days, event calendar with many social gatherings

Goodies - Tickets to games of our sponsered teams, Digital food vouchers, Multisport and Coolfit card, Additional health insurance with dental care, 50% subsidized annual public transport card, bring a friend program, birthday gift