• Workplace – city of Sofia, Voenna Rampa, 119A “Iliantsi” Blvd. - company transport from Sofia Central Station to company’s offices and back;

What we offer:

• An attractive remuneration package based on your experience and KPI’s bonus system after the 3rd month;
• On-site, Full-time - Monday to Friday from 8.30 am to 5.00 pm;
• Additional social package (food and birthday vouchers, additional health insurance – full coverage);
• Dynamic and challenging working environment;
• Company trainings;
• Opportunity for professional realization and development;

Responsibilities:

• Daily communication with customers in relation to order fulfillment, price inquiries, stock availability etc;
• Reception and placement of orders in the system;
• Daily monitoring of orders and communication with Planning Department when an order is not ready on time
• Systemic preparation of orders and communication with Warehouse for picking and dispatch;
• Communication with Sales Department, Logistics Department and Warehouse regarding the order fulfilment and organization of deliveries to the customers;
• After-sales contacts with customers giving feedback regarding the resolution of complaints, claims, etc.;
• Notification of customers for financial obligations and credit/payment information;

Requirements:

• At least 1 year of professional experience in the customer service and/or sales field;
• Knowledge of customer service principles and practices;
• MS Office (good knowledge of MS Excel) ;
• SAP Knowledge will be considered as an advantage;
• Oral and written English (B2) is a plus;
• Oral and written Bulgarian is a must;

Personality & behavior:

• Team-oriented
• Pro-activeness
• Excellent communication skills
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Adaptability

If you find our proposal interesting and you meet the above requirements for the position, please send your CV!

Only short-listed candidates will be contacted. All documents will be treated with the strictest confidentiality.