About Accenture:

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™. Join Accenture to work at the heart of change.

Spirit of the Role:

• Process mainly outbound calls with business customers
• Interact with customers via phone and email
• Educate customers how to upgrade their accounts
• Processing client's data
• In doing the above, follow detailed instructions as outlined in company documents
• For service level agreement in jeopardy, follow established escalation rules

What will make you stand out:

• Fluency in Italian
• Good level of English
• Previous customer service experience is a strong advantage
• Team player across boarders
• Attention to detail and accuracy
• Ability to adapt to changing processes and strategy
• Strong communication and interpersonal skills
• Good time management skills
• Results-driver with action orientation

Benefits:

We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:

• Career Counselling
• Additional paid time off
• Hybrid working model
• Flexible benefits
• Luxury health & dental insurance
• Life insurance
• Food vouchers
• Fuel card/Public transport card
• Multisport cards
• Employee Assistance Program
• Bonuses for special occasions
• Options to buy shares