At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for –Customer Service Representative with Azerbaijani or Slovenian, or Czech, or Slovak.

Responsibilities:

• Provide friendly and clear support to help customers solve issues with their personal devices;
• Respond promptly to inquiries via chat, email, and phone, ensuring customers feel heard and

valued;

• Identify and fix device problems to deliver a smooth and satisfying experience;
• Keep accurate records and follow up to make sure customers’ needs are fully met;
• Collaborate with teams to quickly resolve concerns and continuously improve service;
• Stay informed about product updates to offer helpful and up-to-date advice.

Qualifications:

• Fluent in Azerbaijani or Slovenian, or Czech, or Slovak (C1) and English (B2);
• Experience in customer service or technical support is a plus;
• Strong problem-solving skills and a caring, customer-first attitude;
• Excellent communication skills with the ability to explain technical details in a simple and

polite way;

• Quick learner with basic technical knowledge to assist effectively;
• Team player, organized, and committed to ensuring customer satisfaction.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).