We’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a top innovator in digital solutions and AI automation, optimizing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Customer Service Consultant with Slovenian and Croatian (Remote).

Key Responsibilities:

• Be the first point of contact for our customers, providing friendly and professional support via phone and email;
• Listen to customers, understand their needs, and offer clear, effective solutions;
• Create positive customer experiences by delivering timely and accurate assistance;
• Build trust through every interaction while ensuring high levels of customer satisfaction;
• Collaborate with your team to share ideas, improve processes, and deliver exceptional service.

Requirements:

• Fluent Slovenian with a good command of Croatian and English;
• Strong communication skills and a positive, customer-first attitude;
• A willingness to learn, develop new skills, and grow in a dynamic environment;
• A problem-solving mindset with good organizational skills and attention to detail;
• Team player with enthusiasm, adaptability, and a passion for helping others
• Previous customer service experience is an advantage, but not required.

What our client offers:

• Competitive salary and benefits package;
• Fully remote role, offering the freedom and flexibility to work from home;
• Standard working time, 8-hours shifts;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, license No 1809).