Fantastic opportunities working with the world's leading snack brand!

Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers Want your weekends free? Not a problem! Our lines are open 9:00am-6:00pm Monday to Friday to help you strike an excellent work life balance! Possibility for work from home!

What you need?

• Exceptionally customer focused
• Fluently in Estonian both in verbal and written communication
• Fluency in any other European language (besides English) in both verbal and written communication
• All training will be completed in English, so a good level of the language is needed as well.
• Computer literate and ability to navigate around a computer system
• Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
• Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices
• Excellent soft skills, particularly in:
• Demonstrating empathy
• Active listening skills
• Communicating clearly
• Providing concise and accurate next steps
• Building rapport with frustrated consumers
• Remaining calm in stressful scenarios

What we offer?

• Competitive salary + performance based bonus
• Possibility to work form home
• Medical plan fully covered by Concentrix
• Multisport Card
• Internet allowance
• Life insurance
• Various career development opportunities
• Annual reward and recognition events
• Team and Concentrix events

Experience the power of a game-changing career Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "Employer Brand Leader of the Year" and "Best Employer - Outsourcing" year after year.