At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a global company, known for their outstanding services and satisfied clients. We are searching for adaptable, responsible and confident individuals for the role of Customer Experience Specialist with Danish, Finish, Norwegian or Swedish and English.

Essential Duties and Responsibilities:

• Handling customer issues via phone, email, or chat and striving to solve them effectively;
• Understanding and addressing each customer's needs while hitting performance targets;
• Doing independent research to go above and beyond for customers, educating them on self-service options;
• Juggling multiple systems to keep records up-to-date and accurate;
• Keeping financial transactions confidential and reporting system faults as needed;
• Supporting colleagues proactively, giving feedback, and helping the team grow.

Requirements:

• Comfortable communicating in one of the main languages (at least C1 level) and confident

with spoken and written English (at least B2 level);

• Able to stay cool when dealing with tough customers;
• Quick to adapt to changes in products, processes, and tech;
• Reliable and responsible, good with time management and multitasking;
• Proficient in MS Office application use;
• Past experience in customer service or call center roles is a plus.

Our client offers:

• Competitive salary and cool perks;
• Full-time job with part-time options if needed;
• Benefits like healthcare, vouchers, sports discounts, and team activities;
• Working Monday to Friday, regular hours;
• Convenient office location;
• Initial training is provided;
• Opportunities for growth and training;
• Chance to join a lively international team.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CESDFNSE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).