At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Customer Care Technical Consultant with Croatian or Czech, or Hungarian (FTE/PTE).

Key Responsibilities:

• Address customer inquiries swiftly and professionally via phone, live chat, and email channels;
• Provide fundamental technical assistance for cutting-edge electronic gadgets and related services;
• Support users in troubleshooting routine product or account concerns effectively;
• Deliver exceptional customer experience through clear, polite, and engaging communication;
• Redirect more complicated technical issues to expert teams;
• Keep precise and thorough records of customer interactions and case progress.

Requirements:

• Fluency in Croatian, Czech, or Hungarian, paired with proficient English language skills;
• Strong oral and written communication talents;
• Client-centric mindset with a hands-on and solution-oriented approach;
• Comfortable navigating computers and standard software applications;
• Motivated to learn and excel in a dynamic, technology-focused setting;
• Prior experience in customer support or basic technical help is beneficial but not essential.

What our client offers:

• Competitive salary and benefits package;
• Eight-hour day shifts with option for part-time;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).