At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Customer Care Specialist with Danish or Dutch or Norwegian and English .

Key Responsibilities:

• Assist customers with account and service-related inquiries;
• Provide support via phone, chat, and email in a professional manner;
• Troubleshoot and resolve non-technical issues efficiently;
• Ensure excellent customer experience with every interaction;
• Escalate complex cases to senior teams when needed.

Requirements:

• Proficiency in Danish or Dutch or Norwegian (C1) and English (B2);
• Strong communication and problem-solving skills;
• Customer-oriented mindset with attention to detail;
• Ability to work in standard shifts or flexible part-time (4h/6h);
• Eagerness to start and grow a career in customer support.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Career growth and development opportunities;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).