At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Customer Care Expert for an Advanced Personal Device with Hungarian and English.

Responsibilities:

• Support customers by resolving personal device issues efficiently;
• Respond to inquiries via chat, email, and phone, ensuring swift solutions;
• Identify and address device-related problems to improve user satisfaction;
• Keep detailed records of interactions and ensure prompt follow-ups;
• Coordinate with internal teams to resolve customer concerns effectively;
• Stay informed about product updates, features, and industry best practices.

Qualifications:

• Proficient in Hungarian with excellent English communication skills;
• Prior experience in customer service or technical support is an advantage;
• Strong analytical skills and a customer-focused mindset;
• Willingness to work flexible shifts during the day;
• Ability to quickly grasp technical concepts and troubleshoot devices;
• Collaborative team player with strong organizational skills and initiative.

Our client offer:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).