At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Customer Care Expert for an Advanced Personal Device with Azerbaijani (early and day shifts/remote).

Responsibilities:

• Assist customers by providing clear guidance and solutions for any issues related to the

personal device;

• Handle customer inquiries through various channels (chat, email, phone) with a focus on

problem resolution;

• Diagnose and troubleshoot device-related issues, offering effective solutions to enhance user

experience;

• Keep comprehensive and accurate records of customer interactions, ensuring follow-ups and

timely resolutions;

• Collaborate with cross-functional teams to address customer concerns and improve overall

satisfaction;

• Stay informed about the latest product features, updates, and best practices to ensure optimal

support.

Qualifications:

• Native Azerbaijani speaker with fluent English communication skills;
• Previous experience in a customer support or technical assistance role is a plus;
• Strong problem-solving abilities and a customer-centric approach to managing inquiries;
• Ability to work remotely and flexibly during early and day shifts;
• Good technical knowledge or the ability to quickly learn about personal devices and

troubleshoot effectively;

• Team-oriented with excellent organizational skills and a proactive attitude towards customer

satisfaction.

Our client offer:

• Remote working option available;
• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).