DEKRA Arbeit Group, with its more than 120 locations throughout Europe, is one of the most successful and innovative organizations in personnel services. It is part of the DEKRA SE holding company, headquartered in Stuttgart, Germany, and around the world is recognized as a high-quality service provider and trusted business partner. DEKRA Arbeit Bulgaria is a subsidiary of DEKRA Arbeit Group and provides professional HR services to clients and candidates on a local and international level.

For one of our trusted partners, a leading international company, we are looking for a:

Customer Care Agent with German

Responsibilities:

• Act as the first point of contact for customers via phone, email, and chat
• Provide expert advice on products and services
• Enter and verify customer data and information in internal systems, ensuring accuracy and completeness
• Manage challenging conversations with professionalism, using de-escalation techniques to ensure positive outcomes
• Collaborate with cross-functional teams to ensure seamless customer support
• Coordinate with service technicians regarding customer requests
• Support administrative tasks, including fault and repair request processing and documentation of customer interactions

Requirements:

• Fluent in German (C1) and English (C1), written and spoken
• Excellent communication and interpersonal skills
• Strong service orientation and problem-solving mindset
• Experience handling difficult customer situations with empathy and professionalism
• Proficient in MS Office and other standard end-user software
• Experience with CRM systems is a plus

What our client offers:

• Great opportunities in a global company that values diversity, inclusion, sustainability, and trust
• Competitive remuneration package
• Hybrid working model with flexible arrangements
• Home office allowance
• 25 days of paid annual leave
• Additional health insurance
• Employee Assistance Program (mental health, legal & financial counselling)
• 200 BGN food vouchers
• Public transportation card or optional parking space
• Multisport card
• Language training opportunities
• Employee referral program
• Modern office in a Class A business building
• Fresh fruits available in the office
• Training and mentorship programs
• Access to 15,000+ LinkedIn Learning courses for professional development

If you are dedicated and ambitious, it is an excellent place to grow your career. Do not hesitate to apply.

Data collected will be considered in strict confidentiality and used for recruitment purposes only.

License No. 2450/08.02.2018