What you will do

• In all matters be a professional dormakaba representative and aim to create an outstanding customer experience
• Handle customer inquiries regarding dormakaba products and services, providing accurate and timely information
• Help customers with choice of products, create/distribute quotations, and place/follow up orders
• Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction
• Assist customers with questions related to warranty and contract entitlements, ensuring they understand their rights and benefits
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions

What we require

• Experience in Customer Support or Sales
• Administration, sales, customer service or similar experience
• Good verbal and written communication skills
• Business and sales skills
• A customers-first mindset
• Fluency in Dutch

What we offer

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust.
• Attractive remuneration package.
• Hybrid working model.
• Home office allowance.
• 25 days paid annual leave.
• Additional health insurance.
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• 102.26 EUR Food vouchers.
• Public transportation card.
• Optional parking space.
• Multisport card.
• Language training opportunity.
• Employee referral program.
• Brand new modern office premises in a class A business building.
• Fresh fruits in the office.
• Training and mentorship programs.
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!