We keep growing!

Our brand-new client is a science-led global healthcare company with a special purpose to improve the quality of human life by helping people do more, feel better, а live longer.

Looking for a job where you can really help people? Join our Customer Care team working with a global healthcare brand. If you’re an empathetic person with strong Spanish and English skills, you could be a great fit for this role. Apply now!

Your typical day: As a representative of the brand, you will be the face of the company to the consumers. Whether receiving notice of a complaint or providing helpful information or engaging in conversation on social media, Consumer Care specialists aim to make life easier for the Consumers as trusted friends.

You will utilize active listening and conversational leadership skills to accurately understand all consumer issues efficiently. Ensure appropriate additional attention given to sensitive contacts and cases. Develop expertise in the product portfolio and our Consumers’ expectations, unique to each product and category. We would rely on you to be proactive and become a key player in building our support team by sharing ideas and contributing to the overall improvement of the quality of services provided.

What you need to have is:

• Empathy and the ability to perceive, detect, and manage emotions
• Fluency in Spanish and English, both written and verbal
• Strong phone and verbal communication skills, along with active listening.
• Work experience in a customer experience center is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Full-time role with working shifts - Monday – Friday; From 13:00 to 22:00 and from 16:00 to 01:00; + one Spanish shift - 10:00 to 19:00 (can be rotated);
• Training and Nesting from The Office , then WFH.
• Competitive salary with monthly performance-based bonuses
• Work from home option, after the training and nesting period
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Relocation support if needed (accommodation and travel expenses)
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events, and many more!

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.