A job that matters: Your Tasks

• Act as professional dormakaba representative and aim to create an outstanding customer experience
• Handle customer inquiries regarding dormakaba products and services, provide accurate and timely information
• Help customers with choice of products, create/distribute quotations, and place/follow up orders
• Address and resolve customer complaints and handle claims or disputes efficiently to ensure customer satisfaction
• Assist customers with questions related to warranty and contract entitlements, ensuring they understand their rights and benefits
• Maintain detailed and accurate records of customer interactions, inquiries, complaints and resolutions
• Support Sales, including KAM, plan execution, help to develop and increase sales

An experience that matters: Your Skills

• Experience in Customer Support or Sales
• Administration, Sales, Customer Service or similar experience
• Fluent English
• Business and sales skills
• A customers-first mindset

A workplace that matters: Our offering

• Best opportunities in a globally operating company valuing diversity, inclusion, sustainability and mutual trust
• Attractive remuneration package
• Opportunity for flexibility with a hybrid working model
• Home office allowance
• 25 days paid annual leave
• Additional health insurance
• Employee Assistance Program (Mental Health, Legal & Financial Counselling)
• 200 BGN Food vouchers
• Public transportation card
• Optional parking space
• Multisport card
• Language training opportunity
• Employee referral program
• Brand new modern office premises in a class A business building
• Fresh fruits in the office
• Training and mentorship programs
• Access to over 15,000 LinkedIn Learning courses to assist in your professional development