We’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leading provider of digital solutions, AI automation, and customer experience services, enabling global brands to enhance digital experiences across fintech, high-tech, tourism, and gaming industries, we are looking for – Customer Care Advisor with Czech and Slovak (Remote).

Key Responsibilities:

• Be the first point of contact for customers, delivering outstanding support via phone and email;
• Build positive customer relationships by providing timely, accurate, and solution-oriented assistance;
• Understand customers' needs and guide them toward the best possible resolution;
• Ensure every interaction contributes to an exceptional customer experience and high satisfaction levels;
• Work closely with colleagues and internal teams to continuously improve service quality and customer journeys.

Requirements:

• Fluent Czech and good command of Slovak and English;
• Strong communication skills with the ability to engage confidently and professionally with customers;
• A customer-first mindset and genuine passion for helping people;
• Excellent problem-solving skills and the ability to remain organized in a dynamic environment;
• Positive attitude, eagerness to learn, and ability to thrive in a collaborative team culture.

What our client offers:

• Competitive salary and benefits package;
• Fully remote role, offering the freedom and flexibility to work from home;
• Standard working time, 8-hours shifts;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, лиценз No 1809).