At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – Customer Advisor with Irish or Dutch or Italian or German or Danish (PTE).

Key Responsibilities:

• Help customers via phone, email, and chat;
• Assist with orders, subscriptions, and content access;
• Solve issues fast while keeping the customer experience great;
• Keep records of conversations and follow up when needed;
• Team up with others to handle trickier cases;
• Stay informed about new products, titles, and offers.

Requirements:

• Fluency in Irish, Dutch, Italian, German, or Danish + solid English;
• Customer service experience is a bonus;
• Great communication and troubleshooting skills;
• Friendly, helpful, and customer-focused;
• Comfortable using basic tech and online platforms;
• Love for books and movies is a big plus.

What our client offers:

• Competitive salary package with appealing benefits;
• Opportunities for career development and internal growth;
• Training programs to support skill enhancement;
• Friendly and encouraging team environment;
• Flexible working hours in a part-time role;
• Chance to gain experience in an international setting.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).