We are looking for a Customer Advisor with QA to join the NIKE team in a full-time role. This position combines customer support responsibilities with quality-related tasks, including helping improve Polyglot Czech translations and conducting audits as needed.

The main focus of the role will be on improving CZ translations in Polyglot and supporting consumers as a customer service agent. Based on current expectations, approximately 25% of the role may involve audit/QA activities. This is an ideal opportunity for someone who enjoys both customer interaction and quality improvement work in a dynamic, international environment.

Key Responsibilities:

• Support consumers as a customer advisor

• Provide high-quality support to consumers across service channels
• Resolve inquiries in a professional, empathetic, and brand-aligned manner
• Deliver a positive customer experience that reflects NIKE values

• Improve Polyglot CZ translations

• Review and improve Czech translations for clarity, accuracy, and consistency
• Help optimize customer-facing language content
• Identify recurring language issues and recommend improvements

• Contribute to QA and audit activities

• Spend part of the role supporting quality audits and reviews
• Monitor communication quality and adherence to standards
• Share insights and feedback to improve service performance

Requirements:

• Language skills

• Czech: B2
• English: B2

• Profile

• Strong communication and customer service skills
• Excellent attention to detail
• Comfortable balancing operational support and quality-related work
• Ability to identify language issues and improve content quality
• Team-oriented and solution-focused mindset

• Nice to have

• Previous experience in customer service, QA, auditing, or translation review
• Experience working with multilingual content or support environments
• Familiarity with brand tone and customer experience standards

Work Model:

• Type of role

• Full-time

• Onsite requirement

• 3 days per week from the office
• Preferred office days: Tuesday, Wednesday, and Thursday

Compensation and Contract:

• Salary

• €1,300/month fully loaded

• Additional details

• 6-month probation period

If you are passionate about customer experience, language quality, and continuous improvement, join us and help deliver excellent support for NIKE consumers while improving Czech language quality across customer-facing content.