Are you looking for a job where you’ll not only feel like part of a team, but also have the opportunity to grow, whilst being in an amazing atmosphere? Here is the perfect place for you! For over three years, we have been growing in the online betting industry, backed by 15 years of experience in the gaming sector. For us, the work atmosphere goes hand in hand with success.In our team, we take care of every customer experience with a smile and attention to detail. We work in a friendly and dynamic environment, where every opinion matters. We are looking for people who believe that success, development, teamwork and fun can go together!

Curently we are looking for CRM Manager

In this role, you will be responsible for planning and coordinating the execution of the CRM strategy for the Sportsbook and Casino products across multiple channels, for creating high engagement in all channels and for driving upwards the number of active players, retention and reactivation.

Responsibilities:

• Develop a comprehensive data-driven CRM strategy in collaboration with the management team, taking into account local market specifics and competition
• Plan and develop monthly CRM plan with targeted campaigns and onsite promotions
• Manage the preparation of campaigns and promotions, including briefs for copywriters and graphic designers, compilation of Terms and Conditions, creation of email/sms/inbox templates, customer segmentation and actual execution
• Setup of bonus mechanics and testing to ensure their smooth running
• Perform campaign post-analysis and reporting to optimize ROI and costs
• Manage the content on the website (banners, texts, order of casino games, etc)
• Ensure all content is accurate, clear and compelling and all campaigns are being executed correctly
• Close coordination with Customer Support team to provide transparency and visibility on existing campaigns and resolve complaints/requests

Requirements:

• Knowledge and understanding of the online gaming industry
• Previous experience on CRM position or similar within the online gaming industry is essential
• Good knowledge of CRM communication channels: email / sms / push notifications – experience in email marketing is desirable
• Attention to detail and ability to effectively plan tasks to meet deadlines
• Fluent English
• Good knowledge of Microsoft Excel
• Basic HTML/CSS skills are highly regarded

What we offer:

• Excellent Salary
• Additional Health insurance
• Public Transportation Card
• Multisport Card
• Birthday Gift
• Excellent office location
• Fresh foods and drink at the office
• Team Buildings & Local company events

If you are interested please submit your CV and Portfolio in English.

All applications will be treated strictly confidential. Only short-listed candidates will be contacted.