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Credit Risk Supervisor
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join a global leader in digital payments and e-wallet solutions, trusted by millions of users worldwide. Our client is at the forefront of financial technology, shaping the future of secure and convenient online transactions.
As a Supervisor, you will lead and mentor a team of Credit Risk Analysts, oversee risk assessment processes, ensure adherence to regulatory and company standards, and drive strategies that minimize financial exposure while maintaining operational efficiency.
Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join a global leader in digital payments and e-wallet solutions, trusted by millions of users worldwide. Our client is at the forefront of financial technology, shaping the future of secure and convenient online transactions.
As a Supervisor, you will lead and mentor a team of Credit Risk Analysts, oversee risk assessment processes, ensure adherence to regulatory and company standards, and drive strategies that minimize financial exposure while maintaining operational efficiency.
Key responsibilities:
- Oversee daily operations and ensure team KPIs and SLAs are consistently met.
- Support the Team Leader by managing team schedules, capacity planning, and attendance.
- Conduct regular 1:1s, coaching sessions, and performance reviews.
- Monitor quality and productivity, providing feedback and corrective actions as needed.
- Drive a culture of accountability, teamwork, and continuous improvement.
- Collaborate with internal teams to resolve operational issues and support escalations.
- Maintain process documentation and support compliance with regulatory and client standards.
- Identify areas for operational efficiency and support the implementation of improvements.
- Foster an engaging and supportive team environment.
- Proven experience as a Supervisor in a BPO environment or within a FinTech company.
- Strong Credit Risk expertise required, with additional experience in FinTech or financial services, especially in risk, compliance, or KYB roles.
- Fluency in English.
- Familiarity with regulatory frameworks and evolving compliance requirements in the FinTech industry.
- Strong organizational and time management skills, with the ability to manage shifting priorities.
- Demonstrated ability to coach and develop team members in a fast-paced setting.
- Strong problem-solving and analytical thinking.
- A proactive, results-driven mindset with a focus on execution and continuous improvement.
- Collaborative and adaptable, with a strong sense of ownership and leadership.
- An attractive remuneration + annual appraisal review.
- Standard working days Monday-Friday.
- Digital food vouchers.
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- 20 days of paid leave per year + 5 additional.
- Full training provided.
- Permanent employment; full-time.