Each year our client helps thousands of companies in over 60 markets to better manage their travel programs by providing modern solutions and exceptional service.

Join one of the world’s leading Business Travel organizations!

Your typical day: You will deliver high-touch customer care to business travelers embarking on worldwide travel, finding solutions for flight, hotels, train-travel and beyond before and during their business trips. Your help will ensure they fly with ease, arrive fresh for meetings and get back home on time for their family and friends.

We have different shifts available, depending on your lifestyle and preferences. We support our corporate clients via email and phone, prioritizing quality over quantity!

We are based in a modern office building next to the Sofia Business Park, where our day and afternoon shifts work from! The Late hours support happens at the comfort of your home!

What you need to have is:

• Strong phone and verbal communication skills, along with active listening.
• Fluency in German, both written and verbal
• Working level of English
• Work experience in a customer experience center is an advantage
• Work experience in the travel, airline, hospitality or similar industry is an advantage
• Good typing and computer skills (MS Office applications)
• Be organized, have decision-making and analytical skills
• Team player with a great attitude
• High school education

What can you expect from us:

• Fulltime role with working shifts between:

• Option 1: Day shift 08:00 and 20:00 Monday - Sunday
• Option 2: Late or Night shifts covering 15:00 and 08:00 Monday-Sunday

• Channels: Calls and emails with corporate clients
• Comprehensive GDS training and onboarding (fully paid by us)
• Competitive salary of 2 045.17 EURO gross
• Monthly performance bonuses of up to 153,38 EURO gross
• Newly upgraded equipment - laptops and mobile desktops
• Professional Development and Career Navigation programs
• Relocation support if needed (accommodation and travel expenses)
• Free workstation set up for Work from home roles
• Working in a team of inspiring individuals
• Convenient office location, close to bus stations and the metro
• Continuous training and upskilling programs through Concentrix University
• Weekly corporate initiatives in the office - fruit days, message days, team buildings, pizza days
• Available free parking lots
• Premium Plus Medical plan
• Life insurance
• Health and Wellbeing initiatives
• MultiSport or/and CoolFit access at corporate rates
• Part of the additional benefits are Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Bulgaria to be considered for employment.

Concentrix Bulgaria is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Know someone perfect for this role? Refer a friend and earn an exciting reward when they join our team!