At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a leading company in the BPO industry, delivering high-quality outsourced customer experience and business process solutions across global markets, we are looking for – Contact Center Associate with German or Slovenian or Dutch or Turkish.

Key Responsibilities:

• Deliver outstanding customer support through email, chat, and phone communication channels;
• Help users with product setup, basic troubleshooting, and general inquiries in a professional and friendly way;
• Guide customers in understanding product features and functionalities to ensure a seamless user experience;
• Redirect more complex technical cases to the appropriate internal teams when needed;
• Accurately record customer interactions in the internal system;
• Stay informed about product updates and new features to provide reliable and up-to-date support.

Requirements:

• Fluency in German, Slovenian, Dutch, or Turkish, along with good English communication skills;
• Strong communication and problem-solving abilities with a genuine customer-first attitude;
• Interest in technology and digital products, with willingness to learn and develop technical knowledge;
• Previous customer service experience is an advantage but not mandatory;
• Ability to stay organized, multitask, and perform well in a fast-paced environment;
• Team-oriented mindset and motivation to grow within an international and supportive team.

What our client offers:

• Competitive salary package with performance-based incentives;
• Opportunity to work in rotational shifts, including weekends, with flexible scheduling;
• Full initial training provided, with ongoing learning opportunities on innovative tools and products;
• Supportive international team environment with real opportunities for growth and development;
• Modern and dynamic work environment focused on collaboration and employee well-being.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).