Contact Center Advisor – Part-time/ Full-time

DSK Bank is part of OTP Group – one of the leading banking groups in Central and Eastern Europe.

Our amazing company is following an ambitious journey, which requires bright and motivated people to build its successful future. This position is a fantastic opportunity for a professional to create value and develop within one of the largest banks in Bulgaria.

The specific position, which we are looking for is:

Contact Center Advisor – Part-time/ Full-time

Responsibilities:

• Participate actively in the digital journey of new and existing customers;
• Monitor customers’ behavior and provide fast and efficient support in the onboarding process;
• Identify needs and create process cards and procedures for smooth digital journey;
• Provide solutions to customers and bank employees on questions related to digital journey;
• Deliver outstanding service via multichannel communication with customers and bank employees.

Ideal candidate:

• Passionate to develop in a dynamic environment;
• Communicate in a professional manner with customers and bank employees;
• Flexible to meet new requirements;
• Follow high standards in service and deliver results within the expected time frames;
• Critical thinking and attention to detail.

What we offer to you:

• Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
• Food vouchers in the amount of 200 BGN per month;
• 25 paid holiday leave;
• Additional Health Insurance;
• Favorable conditions for housing and mortgage lending, as well as for bank products and services;
• Preferences for bank products and services;
• Annual bonus scheme depending on the achieved results;
• Preferential conditions for Multisport / CoolFit card;
• Great location – in the heart of Sofia’s city center;
• Discounts in various companies;
• Internal academies;
• Refer a Friend Bonus.
• Full-time/ part-time opportunity

If the position corresponds to your professional interests and skills, you can apply by sending a detailed CV and cover letter