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Community Manager with German
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join our team as a Community Manager within the largest Chinese technology company, leader in the gaming industry for more than 20 years. Shaping digital life worldwide, driving advancements in gaming, social media, and artificial intelligence, while influencing entertainment and online commerce behind the scenes.
About the Role:
As a Community Manager, you’ll be the vital link between our passionate players and the development team. You will drive engagement, moderate discussions, and foster a positive community atmosphere across multiple digital platforms. Your insights and reports will directly shape our games and enhance the player experience for millions worldwide.
- *All interviews will be conducted remotely (online or by phone).
Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.
Join our team as a Community Manager within the largest Chinese technology company, leader in the gaming industry for more than 20 years. Shaping digital life worldwide, driving advancements in gaming, social media, and artificial intelligence, while influencing entertainment and online commerce behind the scenes.
About the Role:
As a Community Manager, you’ll be the vital link between our passionate players and the development team. You will drive engagement, moderate discussions, and foster a positive community atmosphere across multiple digital platforms. Your insights and reports will directly shape our games and enhance the player experience for millions worldwide.
Key Responsibilities:
- Serve as the liaison between the community and internal teams by conveying player feedback, sentiment, and insights to support ongoing improvements.
- Foster engaging and inclusive interactions across Discord, X, Facebook, Instagram, and TikTok.
- Respond promptly to player inquiries and concerns, cultivating a supportive and welcoming environment.
- Enforce community guidelines to maintain respectful and safe spaces.
- Monitor KPIs and community sentiment to identify trends and engagement patterns.
- Provide clear, actionable reports during major events and bi-weekly during regular operations.
- Stay ahead of emerging trends, issues, and risks to proactively manage challenges and maintain community health.
- Fluency in German and English
- Minimum of 2 years’ experience in community management, ideally within the gaming industry or live-service environments.
- Strong understanding of FPS player communities, gaming culture, and online gaming ecosystems.
- Exceptional communication skills with the ability to engage authentically and empathize with diverse player groups.
- Experience in tracking key performance indicators (KPIs) and generating insightful reports.
- Proficient with major social media platforms, including Discord, X (formerly Twitter), Facebook, Instagram, and TikTok.
- Genuine passion for video games and a player-first approach to community building and support.
- Ability to proactively identify and address community trends, risks, and emerging issues to maintain a healthy and positive environment.
- An attractive remuneration. Referral bonuses.
- Fixed working hours.
- Full training provided
- Digital food vouchers
- Additional health insurance and other social benefits. Exclusive discounts & offers.
- Open-minded management team promoting innovation, and personal and professional development
- Permanent employment; full-time.