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Community Manager - AI Products
About the Company
SiteGround is a tech product and service company powering millions of online businesses worldwide.
From world-class web hosting, to SaaS platforms for site building, e-commerce, and email marketing, we develop all our products in-house to help businesses start, grow and succeed online more easily.
At the heart of our 20-year success is our people-driven company culture focused on performance, innovation, technical excellence, and early strategic adoption of AI.
Together, we are one of the most technically-advanced companies in our industry, recognized by over 90 of the most prestigious business, employer, and social responsibility awards worldwide.
Our Mission
Treating people right is fundamental to how we work. We treat our customers as we’d want to be treated, we treat each other like family, and we treat ourselves to a good day’s rest or a fun get-together every once in a while.
Our team values have always been the same: Do exceptional work, build the best product and services in our field using the latest technology, pay attention to detail, treat people right, have a positive impact on the world around us, give back, and keep learning.
YOUR ROLE:
We're looking for a Community Builder to create and grow engaged communities around our new AI products - Coderick AI and SiteGround AI Studio. You'll establish our presence on platforms like Discord, Reddit, and relevant forums, and build spaces where users connect, share feedback, and help each other succeed.
This is a ground-up role. You'll define the strategy, launch the communities, and nurture them into active, valuable spaces for our users and our product teams.
All applications will be processed in confidentiality.
Please note:
Only resumes and a short cover letter submitted in English will be considered for this position.
Only shortlisted candidates will be contacted for further steps.
About the Company
SiteGround is a tech product and service company powering millions of online businesses worldwide.
From world-class web hosting, to SaaS platforms for site building, e-commerce, and email marketing, we develop all our products in-house to help businesses start, grow and succeed online more easily.
At the heart of our 20-year success is our people-driven company culture focused on performance, innovation, technical excellence, and early strategic adoption of AI.
Together, we are one of the most technically-advanced companies in our industry, recognized by over 90 of the most prestigious business, employer, and social responsibility awards worldwide.
Our Mission
Treating people right is fundamental to how we work. We treat our customers as we’d want to be treated, we treat each other like family, and we treat ourselves to a good day’s rest or a fun get-together every once in a while.
Our team values have always been the same: Do exceptional work, build the best product and services in our field using the latest technology, pay attention to detail, treat people right, have a positive impact on the world around us, give back, and keep learning.
YOUR ROLE:
We're looking for a Community Builder to create and grow engaged communities around our new AI products - Coderick AI and SiteGround AI Studio. You'll establish our presence on platforms like Discord, Reddit, and relevant forums, and build spaces where users connect, share feedback, and help each other succeed.
This is a ground-up role. You'll define the strategy, launch the communities, and nurture them into active, valuable spaces for our users and our product teams.
YOUR RESPONSIBILITIES:
- Build and manage online communities across our own channels, Discord, Reddit, forums, and other relevant platforms;
- Develop community strategy including platform selection, engagement tactics, and growth plans;
- Create and maintain community guidelines, structures, and moderation practices;
- Foster meaningful conversations and connections among community members;
- Act as the voice of SiteGround in community spaces - answering questions, sharing updates, and gathering feedbackIdentify and nurture community advocates and power users;
- Surface user feedback, feature requests, and pain points to product teams;
- Plan and run community events, AMAs, challenges, and other engagement initiatives;
- Track community health metrics and report on growth, engagement, and sentiment;
- Collaborate with marketing and product teams to align community efforts with launches and campaigns.
- 3+ years of experience building and managing online communities;
- Proven track record of growing communities from scratch on platforms like Discord, Reddit, or forums;
- Deep understanding of community dynamics, engagement tactics, and moderation best practices;
- Excellent written communication skills with a natural, authentic voice;
- Passion for technology and genuine interest in AI tools;
- Ability to balance community advocacy with business objectives;
- Self-starter who can work independently and take ownership of community strategy;
- Fluent English.
- Experience with developer or tech-focused communities;
- Background in SaaS, hosting, or AI products;
- Familiarity with vibe coding or no-code/low-code tools;
- Experience with community platforms and tools (Discord bots, community analytics, etc.);
- Active participation in online communities yourself.
- Competitive salary with achievement bonus;
- Premium health insurance;
- Reduced working hours every Friday;
- Аdditional trainings to upskill your job competencies;
- Free office restaurant with our own chef team;
- Free access to our in-office gym with professional instructors;
- Free HIIT, Prama, Yoga, Pilates, and table tennis classes in our HQ office;
- Free Multisport or CoolFit card;
- Additional days off for long service and volunteering;
- Anniversary and company gifts;
- Knowledge-sharing at multiple meetups and mini conferences in our offices.
All applications will be processed in confidentiality.
Please note:
Only resumes and a short cover letter submitted in English will be considered for this position.
Only shortlisted candidates will be contacted for further steps.