Company Overview:

Sport Vision is the leader of sports retail in the Balkans. We operate in 13 countries, have over 600 stores across the region, and have over 6000 employees, headquartered in Belgrade, Serbia. We are a strategic partner with leading sports brands such as Nike, Adidas, North Face, Asics, Columbia, Salomon, Under Armour, and others, and a key account for more than 50 sports brands.

We’re Hiring: Cluster eCommerce Operations Team Lead

Location: Sofia City, Bulgaria

The Cluster eCommerce Operations Team Lead is responsible for the effective management and optimization of the EE Cluster eCommerce operations as a managed process and treated as a whole, but with active focus on improving order management as a process, returns and cancellations rates, confirmation and fulfilment rates, reports, specific KPIs and escalated responsibility and ownership of the results.

Key Responsibilities:

• Guide and develop the operations team, monitor performance output and ensure alignment with company priorities
• Own end-to-end e-commerce operational performance across 3 countries, ensuring stable execution of order processing, fulfillment, delivery, returns and refunds
• Identify process inefficiencies and drive continuous optimization and standardization across markets, including by pointing out the reccuring problems
• Ensure procedures are regularly updated, implemented and executed consistently across the cluster
• Maintain full overview and resolution ownership of open issues and errors related to returns, cancellations and refund processing and manage the status of these issues
• Weekly report on operational KPIs and suggest improvements to existing reports highlighting key points and areas for improvement
• Monitor and verify sales and returns postings, coordinating with other cross-functional teams (i.e. ERP, developers, finance) to resolve discrepancies and identify root causes
• Support the team as a lead, by testing new operational processes as required
• Coach and support team members to communicate effectively with each other, promoting collaboration and improving inter-team communication and help the team adapt to the cluster structure and new processes, supporting change and improvements
• Perform additional duties as directed by the direct manager and/or company management, in line with the role and competencies.

What We’re Looking For:

• Bachelor’s degree or equivalent experience
• Minimum 1-3 years on similar position on any eCommerce Operations and Order management
• Knowlege of Engilish
• Knowledge of MS Office programs, especially Excel
• Knowledge in managing ecommerce platforms (CMS) with specific focus on Order management.
• Showing strong commitment and dedication
• Emphasizing and promoting the importance of cooperation and teamwork
• Clear and effective communicate
• Organization and coordination of activities and resources
• Personal improvement and improvement of others
• Improving and enhancing business operations
• Analytical analysis and planning ability

What We Offer:

• 22 days of paid annual leave.
• Additional health insurance to ensure your well-being.
• Food vouchers
• Access to a MultiSport/CoolFit card at a preferential price.
• Generous staff discounts.

If you believe you are the right fit for this exciting opportunity, please send us your CV. Rest assured, any personal information you provide will be safeguarded according to GDPR. We look forward to potentially welcoming you to our innovative team.