**All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

We’re seeking passionate, customer-oriented professionals to join a dynamic team committed to delivering innovative digital solutions that simplify everyday tasks and create meaningful impact.

KEY RESPONSIBILITIES:

• Communicate solutions clearly and provide excellent customer support.
• Make outbound calls to users regarding their service package.
• Offer brief, informative, and supportive guidance.
• Maintain a warm, professional tone at all times.
• 'Assist users with clarity and patience.

KEY REQUIREMENTS:

• Strong communication skills in English (C1 level).
• Positive, open-minded team player.
• Customer-oriented mindset and willingness to help others.
• Problem-solving abilities and proactive attitude.
• Empathetic, patient, and professional approach.

BENEFITS:

• Gain valuable skills in customer service with hands-on experience.
• Be part of a supportive and innovative team environment.
• Flexible working hours.
• Referral bonuses.
• Additional health insurance and other social benefits.
• Exclusive discounts & offers, plus digital food vouchers.
• Open-minded management team promoting innovation and personal growth.
• Permanent employment.