At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients, a leading company in the BPO industry, delivering high-quality outsourced customer experience and business process solutions across global markets, we are looking for - Client Support Advisor with Turkish or English.

Key Responsibilities:

• Provide support via phone, email, live chat, social media, and video calls;
• Assist clients with account issues, product questions, and general inquiries;
• Ensure a positive customer experience in every interaction;
• Follow up on open cases and ensure timely resolution;
• Work closely with other teams to escalate and solve complex problems;

Requirements:

• Fluency in Turkish or English, both spoken and written;
• Excellent communication and active listening abilities;
• Comfortable using social media and digital communication tools;
• Ability to stay calm and friendly under pressure;
• Previous customer support experience is an advantage, but not required.

What our client offers:

• Competitive salary package with additional performance-based bonuses;
• Paid initial training and continuous learning to support your professional development;
• Friendly and diverse team environment that values collaboration and mutual support;
• Clear opportunities for career growth within a well-established international company;
• Stable, full-time role with structured working hours and a healthy work-life balance.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).