With over 15 years of experience in the digital world and the e-commerce industry – we create successful online merchants. CloudCart strives to become the easiest-to-use eCommerce software. And also to save as much time and money as possible for our merchants, by offering them automated and optimized eCommerce store management processes. We are looking for a hardworking and dedicated Customer Success Manager to join our Sales Department.

What we expect from You:

• Build and maintain strong relationships with customers to understand their needs and goals
• Collaborate with internal teams, such as hunters and support, to ensure the successful implementation and adoption of the services
• Develop and implement customer success strategies and action plans to drive retention, renewal, and expansion opportunities
• Monitor customer usage and health metrics to identify and address any issues or opportunities for improvement
• Act as a trusted advisor for customers, providing guidance and recommendations to help them maximize the value of their investment
• Proactively communicate with customers to gather feedback,, and ensure overall satisfaction
• Analyze customer data and trends to identify patterns and insights that can inform future customer success initiatives
• Track and report on key performance indicators related to customer success, such as retention rates, customer satisfaction scores, and upsell/cross-sell opportunities
• Stay up-to-date on industry trends and best practices in customer success management to continuously improve strategies and processes.

What we can offer You:

• Working on an international project that aims to be the leader in eCommerce, with great ambitions and forthcoming launch on foreign markets
• The opportunity to grow and have access to professionals from all around the world
• Motivating salary and bonuses
• Pleasant work atmosphere in a young team of fresh people
• Team buildings and trainings
• Food Vauchers
• Health insurance
• Free online shop on our platform after the probation

To apply, please submit your CV and a short cover letter with proven track records of sales achievements.