Grove Global Consult is a consulting and recruitment agency, providing strategic consulting services in the areas of the private business sector worldwide.

We are looking Client Solutions Consultant with German and English for one of our clients.

Tasks and Responsibilities:

• Independent analysis of our new customers' requirements regarding our HR software
• Structured support of Personio implementations through e-mails, telephone calls, and web demos
• Ensuring customer satisfaction through competent advice on HR processes in Personio
• Validation, preparation, and assistance with importing customer data
• Involvement in the creation of training materials, e.g. help center articles or webinars
• Continuous optimization of our processes, e.g. through the automation of individual

work steps

What you need to succeed:

• You have at least 6 months call center experience in the B2B Software environment, ideally in Customer Success, Account Management, or any other customer-facing role
• You are passionate about digital transformation in HR
• You think in solutions, not problems putting the customer always first
• You work autonomously and reliably
• You enjoy working data-driven and you feel very comfortable using MS-Office, especially Excel
• You are a strong communicator with very good written and spoken German and English at a level that allows you to be trained in and communicate internally in English
• Tools like Zendesk, Gainsight, and Jira already sound familiar to you

They offer:

• Fully paid training
• Stable job and career development opportunities
• Attractive salary
• Additional health insurance
• 50+ benefits and services to choose from
• Positive international working environment
• Support and learning
• Employee referral bonuses

All applications will be treated with strict confidentiality. Only shortlisted candidates will be invited to interview. Recruitment license issued by Ministry of Labor and Social Policy under No 3018 / 30.04.2020.