Client Care Specialist with French (FinTech)

• *All interviews will be conducted remotely (online or by phone).

Pontica Solutions is an award-winning outsourcing company that specializes in delivering innovative customer experience (CX) solutions to our global clients in diverse industries such as High-Tech, FinTech, Healthcare, Games and Entertainment, E-commerce, Renewable Energy and Utilities, Logistics, and more.

Committed to excellence and continuous improvement, we transform our talent into high-quality experts, providing opportunities for learning and development, vertical and horizontal growth.

Become part of a French company specializing in transforming financial services for small businesses by enabling seamless integration of white-labelled banking features. Their platform empowers businesses to effortlessly embed banking services like accounts, cards, and payments while simplifying regulatory compliance.

What would you do on this role:

• Act as the main point of contact for customers, managing inquiries through the ticketing system and providing fast, empathetic responses.
• Stay up to date on product features to effectively assist customers, solve issues, and clearly communicate technical details as updates are rolled out.
• Help improve customer-facing resources like FAQs and troubleshooting guides, ensuring they are clear, useful, and easy for customers to access.
• Suggest ways to improve workflows and tools, collaborating with the team to find solutions that enhance efficiency and customer support quality.
• Help the team meet its objectives and KPIs, delivering high-quality support that ensures customer satisfaction and long-term loyalty.

What skills are needed:

• Fluency in French (C1). Good communication skills in English (B2).
• Minimum 2 years of experience in a Customer Support role.
• Prior experience in banking or fintech is a plus.
• Excellent soft skills with a customer-focused mindset, strong collaboration, and interpersonal abilities.
• Strong analytical skills and a proactive approach to process optimization.
• Detail-oriented and highly organized, with the ability to work both independently and collaboratively in a team environment.

What we offer in return:

• An attractive remuneration. Referral bonuses.
• Fixed working hours. (Monday-Friday; 10:00-19:00)
• 20 days of paid leave per year + 2 days off for volunteering
• Digital food vouchers.
• Full training provided. Hybrid model after training.
• Additional health insurance and other social benefits. Exclusive discounts & offers.
• Open-minded management team promoting innovation, personal, and professional development.
• Permanent employment; full-time.