At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Client Care Associate with Serbian or Slovenian or Czech or Azerbaijani.

Responsibilities:

• Support users with their personal devices in a friendly and clear way;
• Communicate via chat, email, or phone to resolve issues promptly;
• Troubleshoot problems and ensure smooth, satisfying experiences;
• Keep records and follow up to make sure all is resolved;
• Work with your team to improve service and find quick solutions;
• Stay up to date on product changes to give helpful advice.

Qualifications:

• Fluency in Serbian, Slovenian, Czech, or Azerbaijani (C1), and good English (B2);
• Experience in customer or tech support is a plus;
• Problem-solving mindset and a friendly, customer-focused attitude;
• Clear communication and ability to explain tech in a simple way;
• Fast learner with basic tech skills;
• Team spirit, organization, and reliability.

Our client offers:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).