At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global leader in business services, using technology to enhance customer interactions and drive performance for the best brands, we are looking for – Clean Water Solutions Support Specialist with German and English (hybrid).

Responsibilities:

• Respond to customer inquiries via phone, email, and social media;
• Assist customers with issues related to deliveries, products, content, and refunds;
• Provide clear and accurate information to resolve customer concerns;
• Ensure a positive customer experience with every interaction;
• Adapt to changing customer needs and maintain a professional demeanor.

Qualifications:

• Proficiency in both written and spoken German;
• Strong command of English, both written and spoken;
• Previous experience in a customer service or support role is a plus;
• Solid typing and computer skills, including MS Office;
• Ability to handle multiple tasks efficiently in a fast-paced environment.

Our client offer:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Additional compensation for night hours work (if applicable);
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).