At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a company operating in the BPO field, offering fresh approach and innovations with their services and products. We are on a search for friendly, positive and results-driven people for the role of Call Centre Representative with French, German or Dutch and English - Hybrid option.

Essential Duties and Responsibilities:

• Handling customers questions and issues via email, phone or chat;
• Offering fast and friendly help and solutions for the issues at hand;
• Following up on more complex cases and, if needed, escalating them further according to

the company’s guidelines;

• Ensuring that scripting of the call is added the ticket and sending it to other internal teams

that are taking on the escalated case;

• Following products and procedures’ new updates and implementing changes;
• Ensuring that the constant communication loop is closed between you and Teal Leaders

and supporting the constant flow of information.

Requirements:

• Excellent understanding French, German or Dutch and good English skills;
• Previous experience in a customer support environment is an advantage;
• Familiarity with computing technology and experience in a similar role are a plus;
• Available to work on late shifts;
• Formidable MS Office applications skillset (mostly Word and Excel);
• Eager to learn, improve and provide results, goal-oriented;
• Friendly with a positive approach to work and customers.

Our client offers:

• Competitive salary and different bonuses (sign in bonus, performance-based bonuses…);
• Additional health insurance with dental care included;
• Food vouchers, multisport card;
• Transportation costs reimbursement;
• Working time during the whole week, organized in shifts, plus a hybrid option available;
• In-depth, detailed initial training (from the office) and in-house career development options.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number SM_CCRFGDE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).