At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 19 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and streamlined business services worldwide, we are looking for – Call Centre Agent with Japanese or Portuguese.

Key Responsibilities:

• Be the friendly voice of our company, assisting customers via calls, emails, or chat with clarity and professionalism;
• Quickly resolve questions about our products, services, or orders, ensuring every interaction leaves customers satisfied;
• Escalate complex issues to the right teams while keeping the customer informed every step of the way;
• Maintain accurate records of customer interactions in our systems to help us continuously improve;
• Follow the company`s proven procedures and quality standards to ensure every customer receives a consistent and exceptional experience;
• Understand customer needs and, when appropriate, recommend products or services that add real value.

Requirements:

• Fluency in Japanese or Portuguese, plus strong English communication skills (written and spoken);
• Excellent interpersonal skills with a genuine passion for helping customers;
• Previous experience in customer service, call center, or support is a plus;
• Comfortable using computers and learning new systems quickly;
• Able to multitask, stay organized, and remain calm in a fast-paced environment;
• Efficiently handled customer inquiries in a support or call center environment.

What our client offers:

• Competitive salary package with performance-based bonuses;
• Opportunity to work in a dynamic, multicultural environment;
• Paid initial training and ongoing development programs;
• Clear career path with opportunities for internal growth;
• Standard working time, on-site position in a modern office setting;
• Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number VM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, license No 1809).