At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a top-tier BPO provider offering exceptional customer support and streamlined business services worldwide, we are looking for – Call Centre Agent with Czech or Polish or Hungarian and English.

Key Responsibilities:

• Handle incoming calls, emails, or chats from customers, providing clear and helpful assistance;
• Resolve basic customer inquiries related to products, services, or orders in a timely and professional manner;
• Escalate more complex cases to the appropriate internal teams when needed;
• Accurately log interactions and maintain customer records in the system;
• Follow company procedures and quality standards to ensure a consistent customer experience;
• Identify customer needs and, when appropriate, suggest relevant products or services.

Requirements:

• Fluency in Czech or Polish, or Hungarian, plus good command of English (written and spoken);
• Strong communication and interpersonal skills with a customer-focused mindset;
• Previous experience in customer service, call center, or support role is preferred;
• Basic computer literacy and ability to work with different systems;
• Ability to multitask, stay organized, and remain calm under pressure;
• Previous experience in a customer support or call center environment is a plus, especially in

handling inquiries efficiently and professionally.

What our client offers:

• Competitive salary package with performance-based bonuses;
• Opportunity to work in a dynamic, multicultural environment;
• Paid initial training and ongoing development programs;
• Clear career path with opportunities for internal growth;
• Full-time, on-site position in a modern office setting;
• Supportive team culture and professional work atmosphere.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).