Ready to take your operations expertise to the next level?

We are seeking a proactive, detail-oriented professional with exceptional organizational and communication skills to ensure seamless call center operations, enhance operational efficiency, and contribute to the company’s mission of exceptional patient care.

There are many reasons why Dentaprime stands out as an employer of choice. Here are just a few:

Stability: With a solid presence in Bulgaria since 2006 and our London clinic established in 2017, Dentaprime offers a secure and thriving environment for your career. Impact: At Dentaprime, our team members are committed to making a positive difference in the community by building strong relationships and helping patients live their best lives. Work Environment: We are proud of our positive, collaborative, and engaging work culture, where job satisfaction and employee engagement are key priorities. Healthy Living: We don’t just talk about a healthy lifestyle—we live it. Enjoy a nutritious lunch menu and smoothies daily, so you can stay energized and at your best.

Qualifications:

• Experience: Proven experience in administrative roles, project management, or call center operations.
• Language: German proficiency is required; English at least B2 level.
• Skills: Proficiency with Microsoft Office Suite, strong organizational and communication skills, proactive problem-solving abilities, and a keen attention to detail.

Key Responsibilities:

• Lead, motivate, and manage the call center team to achieve performance targets and service quality standards.
• Monitor key performance indicators (KPIs) such as call handling time, customer satisfaction, and resolution rates.
• Conduct regular team meetings, coaching sessions, and performance reviews to drive continuous improvement.
• Develop staffing plans, schedules, and resource allocation to ensure optimal coverage and efficiency.

What We Offer:

• Competitive Salary
• 200 BGN food vouchers
• Transport allowance or provided company transport
• Healthy two-course lunch daily
• Free hot drinks and smoothies
• 27 days paid annual leave
• Additional health insurance
• Free training and language courses
• Complimentary and discounted dental services from Dentaprime
• Multisport card at a preferential price
• Engaging in social events and team-building activities
• Exclusive employee discount card

If you’re ready to take your career to the next level with a vibrant team, apply today and join Dentaprime.