Acibadem City Clinic is one of the largest private international healthcare groups in Bulgaria and part of the global Acibadem IHH Healthcare Group, a leader in Turkey and the region. The group comprises various medical institutions, each offering high-quality healthcare services and advanced medical technologies.Established in 2016, the group is a merger of leading hospital healthcare providers in the country – Tokuda Hospital and City Clinic. It includes two hospitals in Sofia (one of which has three hospital campuses), four diagnostic and consultative centers, and one medical center in the city of Varna.

Acibadem City Clinic Tokuda University Hospital is one of the largest medical institutions in Bulgaria, built and developed entirely through private investment.

Acibadem City Clinic University Hospital – Vitosha, Orthopedics, and Mladost are the only healthcare institutions in Bulgaria accredited by the international healthcare quality and safety standard – Joint Commission International (JCI).

We are seeking a Call Center Manager to oversee daily operations, manage staff, ensure patient service quality and maximize efficiency across all communication channels.

Key Responsibilities:

• Oversee day-to-day operations of the call center, encompassing both inbound and outbound communications.
• Track and analyze key performance indicators—including service levels, response times, and call quality—to ensure objectives are consistently achieved.
• Provide leadership, guidance, and motivation to call center staff, fostering an environment focused on reaching individual and collective targets.
• Design and execute process enhancements aimed at improving operational efficiency and service excellence.
• Compile comprehensive reports and deliver actionable insights to senior management.
• Maintain strict adherence to company policies and data protection standards.
• Collaborate with other departments to optimize workflows and processes.
• Participate in employee recruitment and performance evaluations.

Qualifications:

• Bachelor’s degree in Business Administration, Management or related field.
• Proven experience as a team leader or supervisor in a contact center environment.
• Strong leadership and team management skills, with the ability to motivate and develop team members
• Previous experience in the healthcare sector or patient services will be considered an advantage
• Fluency in English, both spoken and written.

Оur offer:

• Work in an inspiring team of professionals.
• Handle challenging and interesting tasks..
• Receive competitive, secure, and regular remuneration..
• Additional health insurance covered by the employer.
• Option for additional health insurance for the employee’s family members.
• Professional training and development opportunities at one of the leading medical institutions in the country and the Balkans.
• Multisport card available at a preferential rate.
• Monthly meal vouchers provided.

Acibadem City Clinic is the administrator of personal data and information processing for job applicants only and solely for the purposes of personnel selection, within the statutory six-month period and on the basis of consent. The administrator collects data that the applicant provides for employment at its own discretion. The administrator does not collect copies of documents. Regarding the rights of the data subjects, the ways to exercise them and the overall data processing regime with the Administrator.

Only approved applicants will be contacted!