At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - a global leader in business process outsourcing, focused on efficiency and outstanding client experiences, we are looking for – Call Center Agent with German or Turkish or Estonian.

Key Responsibilities:

• Provide friendly and professional support to customers via phone, email, chat, and

occasional video calls;

• Assist clients with money transfer - related questions, ensuring quick and accurate solutions

or escalating when necessary;

• Deliver timely and high-quality responses while maintaining excellent customer satisfaction;
• Communicate confidently with B2B partners and clients, representing the company in a

professional manner;

• Follow company guidelines, policies, and workflows while contributing to overall service excellence;
• Accurately log, track, and update customer cases using modern CRM and digital support tools.

Requirements:

• Fluency in German, Turkish, or Estonian (B2-C1 level) with strong spoken and written

communication skills;

• Good command of English for internal communication, training, and documentation;
• Prior customer service or technical support experience is an advantage;
• Comfortable using digital platforms, CRM systems, and basic troubleshooting tools;
• Excellent communication, active listening, and problem-solving abilities;
• Self-motivated and organized, with the ability to work independently in a remote

environment.

What our client offers:

• Full-time role with regular day and late shifts; occasional night shifts may be required;
• A positive, international, and team-oriented work environment;
• Supportive and friendly atmosphere;
• Career growth opportunities and ongoing learning within the company;
• Additional benefits and regular performance-based bonuses.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).