Fantastic Services is an international company, a multi-operational business, which presently operates in 3 countries, on three continents: the United Kingdom, Australia, and the USA, where we provide a wide range of services to homeowners and commercial clients. We work with over 400 successful franchise partners and 1500 experts, providing more than 25 professional home services. Our Fantastic Philosophy - 360 degrees circle of happiness, is based on the simple idea of delivering a great service experience for all customers and Fantastic crews involved.

About the position:

We are looking for someone experienced to take over the management and execution of an important company project related to the following functions and responsibilities:

• Create and implement innovative recruitment strategies to attract skilled self-employed cleaners;
• Conduct pre-screening and interviews to ensure alignment with our standards;
• Lead the onboarding process, providing comprehensive training and negotiating contracts;
• Establish transparent performance metrics and targets for the specialists and keep guiding them to increase their efficiency and quality of work;
• Collaborate with customers and stakeholders to manage appointments and prevent conflicts;
• Analyze financial metrics to identify growth opportunities and cost-saving initiatives on a project level;
• Drive revenue growth through strategic contract negotiations and process improvements;
• Proactively gather feedback to enhance our services and exceed expectations;
• Negotiate and manage contracts with self-employed cleaners, ensuring compliance and performance.
• Provide exemplary leadership to our team, fostering a culture of collaboration and respect.

Requirements:

• Excellent written and spoken English language skills;
• Proven experience in business development, preferably in the service industry, with a focus on recruitment and contract negotiation;
• Strong understanding of recruitment strategies, including sourcing, screening, and onboarding processes;
• Leadership qualities with the ability to provide guidance and training to self-employed cleaners;
• Analytical skills to assess financial metrics and identify growth opportunities and cost-saving initiatives;
• Customer-centric mindset with the ability to collaborate with customers and stakeholders to manage appointments and resolve conflicts;
• Excellent communication skills, both verbal and written, to gather feedback and communicate effectively with internal and external stakeholders.

What we offer:

• Additional health insurance;
• Embrace a supportive and collaborative workplace that genuinely appreciates your contributions;
• Engage in team-building activities and valuable social events;
• Contribute to meaningful projects that have a positive impact on the community;
• Participate in a workplace that fosters open communication channels and places a high value on employee feedback and active engagement;
• Access to a variety of professional development opportunities, including attending corporate training events, business simulations, conferences, and different mentorship initiatives;
• Opportunity to choose the most convenient learning events for yourself- such as personal consultation with a certified coach, psychologist, or other experts in the field of personal development;
• Food vouchers are available, as well as a Multisport card at an attractive rate;
• Take part in business trips to augment your professional growth;
• Enjoy a modern office atmosphere, featuring designated relaxation areas and recreational amenities;
• Celebrate your birthday with a half-day off.

If you are interested in this position, please send us your CV in English (pdf format).

All documents will be treated in the strictest confidentiality.