We are looking for a proactive and service-minded Business analyst to join our team and help us maintain and improve DSK Direct — our internet banking for business clients. This is a hands-on role for someone who enjoys working with people, solving practical business problems and supporting daily platform operations

Your responsibilities:

• Act as a trusted point of contact for the daily operation and development of DSK Direct.
• Collect and clarify client feedback, support cases, and improvement ideas.
• Coordinate with IT, operations, customer support, and vendors to investigate issues, test solutions, and support timely resolution.
• Support release preparation, user acceptance testing, post-release checks, knowledge sharing, and continuous improvement of the client experience.
• Maintain up-to-date process knowledge, support documentation, known issues, and operational guidelines for colleagues using or supporting the platform.

Your profile:

• Experience in business banking, digital channels, payments, application support, or a similar business area.
• Good understanding of corporate client needs, banking processes, and the importance of reliable daily service.
• Strong analytical thinking, attention to detail, and ability to explain complex topics in a clear and practical way.
• Comfortable working with business, IT, operations, customer support, and external partners to resolve issues and deliver improvements.
• Positive attitude, ownership mindset, and willingness to help colleagues and clients when support is needed.
• Fluency in Bulgarian and sound knowledge of English.

What we offer:

• The opportunity to work on an important digital banking platform used by corporate clients every day.
• A role where your work will directly improve daily support, operational stability, and platform functionality.
• Close collaboration with experienced colleagues across business, technology, operations, and support teams.
• Participation in digital transformation, platform maintenance, service improvement, and the future development of business banking services.
• Food vouchers in the amount up to 102.26 EURO per month
• 20 + 5 paid holiday leave
• Additional Health Insurance
• Favourable conditions for housing and mortgage lending, as well as for bank products and services
• Bonus scheme depending on the achieved results
• Preferential conditions for Multisport / CoolFit card
• Great location – in the heart of Sofia’s city center
• Discounts in various companies
• Refer a Friend Bonus

Interested? If you enjoy combining business understanding, client focus, and hands-on support for digital banking solutions, we would be happy to meet you.