At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а global business services provider focused on improving customer engagement and boosting business outcomes for leading global brands, we are looking for – Beauty eCommerce Customer Support Representative with German and English (standard shifts/hybrid).

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and helpful manner;
• Deliver a positive and solution-oriented experience to every customer interaction;
• Handle complaints with empathy and professionalism, ensuring resolution and satisfaction;
• Take full responsibility for resolving issues and following up when needed;
• Meet performance targets related to customer satisfaction and service efficiency;
• Collaborate with internal teams to improve overall customer experience.

Qualifications:

• Fluency in German, both spoken and written;
• Proficiency in English for effective communication;
• Confident user of MS Office tools (Excel, Word, Outlook, etc.);
• Strong interpersonal and communication skills;
• Ability to multitask and manage time efficiently;
• Proven problem-solving mindset with attention to detail.

Our client offer:

• Employee benefits, including discounts and a Multisport Card;
• Monthly allowance for transportation/internet (in addition to the salary);
• Standard working hours with a hybrid shift model;
• Bonus for significant life events (marriage, childbirth, graduation);
• Medical plan (health and dental coverage) and life insurance coverage;
• Performance-based bonuses;
• Location near convenient public transport.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).