At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients - an industry-recognized BPO partner, delivering tailored support and process optimization for global clients, we are looking for – Backoffice Specialist with Italian, or Dutch or Greek or Danish.

Key Responsibilities:

• Provide back-office support by processing customer requests and product-related inquiries;
• Handle incoming queries via internal systems (no phone communication);
• Review, verify, and update product information in the company's platform;
• Collaborate with other departments to ensure timely and accurate issue resolution;
• Maintain data accuracy and follow company guidelines and quality standards.

Requirements:

• Fluency in Italian or Dutch, or Greek, or Danish (B2-C1 level);
• Good command of English for internal communication and training;
• Basic computer skills and ability to navigate online tools and platforms;
• Attention to detail and ability to work independently;
• Previous experience in customer support or back-office roles is a plus, but not mandatory.

What our client offers:

• A competitive salary package along with attractive employee benefits;
• Ample opportunities for career progression and growth within the company;
• Comprehensive training and development programs to enhance your skills;
• A dynamic and supportive working environment that encourages professional development;
• Flexible working hours, with options for both day and later shifts;
• The opportunity to work with a diverse and international team, gaining global experience.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).